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Do you offer warranties on used parts?
Yes, most parts come with a 30-day warranty. Your warranty will start on the day your part is pulled and ready for pick-up.
We warranty Engines, Transmissions, Differentials, Carriers, Fuel Pumps, Alternators, Starters, Compressors, Radiators, Condensers, and Window Motors.
We do NOT cover Electrical Parts including: ECM, PCM, BCM, Stereos, Electric Switches, Instrument Clusters. Tires are also sold AS-IS.
Can I get a refund if a warrantied part is not working.
Yes, We will refund your purchase with a receipt for 30 days from the time of purchase. Your part must be marked by an employee at time of purchase, and be returned in the same condition. Any part that has been disassembled, broken during installation, misused, or modified in anyway will be rejected for return We have a 20% restock fee on all parts. Body cuts and Special order parts that were ordered by mistake will not be refunded. The only time we can provide a full refund is if the part is defective or if we made a mistake on our end by pulling the incorrect part.
Will you pull my parts before I arrive?
Yes, if you pre-pay we will have your parts ready when you need them. Call 317-248-1483 and a member of our sales team will start you work order and take you payment. We can have most parts ready same day if you call before 12:00. We have a $5/day storage fee for all parts not picked up within 3 days of ordering, unless other arrangements are made at the time of purchase.
Can I pull my own parts?
Yes, We allow mechanics from local shops to pull their own parts to avoid long wait times.
No, We do NOT allow the general public to pull their own parts, but you are still allowed to look around and inspect your parts before we pull them for you.
Can I get discounts if I think your price is too high?
Yes, It never hurts to ask. If we have too many of the same part we can always give a discount. But if we only have one of something and its in high demand we will want fair market value. Some parts can be discounted if you don't want a warranty. We also have a customer loyalty program that earns you 25% off after 10 purchases.
What is a core charge? Why do I have to pay more to keep my old part?
A core charge is a standard fee in the automotive parts industry. A lot of parts on cars a wearable parts that can be re-manufactured and resold at a fraction of the cost of producing a new part. Recycling your old auto parts is a big part of what we do here at Indy-Westside Auto Parts. Your old parts have value and we want to do our part to help divert valuable materials from our local landfills. We are happy to waive the core charge if you have your old used part available at time of purchase. If not, you can return your old part with your receipt and we will refund the core charge.
Where are you? I can't find your location.
We are located on Indy's southwest side at 505 S Tibbs Avenue. We are south of Washington Street and north of Morris Street near the Tibbs Drive-In Movie Theatre. There is a huge billboard on Tibbs with our address. There are several parts yards at this location, so we call it junkyard alley. Turn on junkyard alley and come to the end of the drive. Don't let our competitors mis-inform you, we are still at the end of the drive.
Can't find the answer your looking for?
Please give us a call at 317-248-1483 or 317-248-1481. A member of our sales staff will be happy to answer any additional questions you may have.
An automotive dismantler will verify availability and quality of your part as soon as we gather your information.
We inspect your parts requested minutes after your call.
You get real time accurate information.
We will get the parts you need at a fair price almost every time.
No inventory mistakes
No misrepresentation of quality